Get a roadmap for all aspects of quality management

The complexity of quality management is intimidating - you're not sure where to start?
You need a first uncomplicated introduction!

In this online course, you will learn the goals and benefits of quality management and what ISO 9001 is all about. In addition, you will reach the next level by keeping process-oriented quality management constantly up-to-date with the implementation of a continuous improvement process and by critically questioning and optimizing your processes or those of your company.

By the end of this course, you'll have learned how ...

  • the goals and benefits of quality management can affect your business.

    The introduction to the ISO 9001 quality management standard can help you to improve your company's performance at all levels.

  • process-oriented quality management looks like and how it can be implemented with BPM.

    With the methodology of BPM (Business Process Management) you can model your business processes in no time and create an ideal basis for successful process-oriented quality management.

  • you can optimize your processes with the implementation of CIP.

    Grant your processes further development in small steps with the help of CIP (continuous improvement process) in order to increase your customer competitiveness.

Who is this course for?

  • Quality managers or those who want to become one

  • Entrepreneurs and process managers who want to improve their business processes

  • Consultants in the field of quality or process management, business development or business transformation and digitization

Course curriculum

    1. Welcome

    2. Challenge of limited work time

    3. Whats is quality and where is it created?

    4. Summary

    1. Overview

    2. Biggest challenges

    3. Typical process methods

    4. Summary

    1. Overview

    2. Classification

    3. Definition

    4. Main requirements of the ISO norm

    5. Requirements coverage through process-oriented QM

    1. Intro

    2. Potentials

    1. Congratulation!

    2. Add more depth in BIC

About this course

  • Free
  • 17 lessons